TERMS AND CONDITIONS

Effective Date: April 6, 2026

1. Introductory Provisions

1.1. These Terms and Conditions (the "Terms") govern the rights and obligations between PRETTY AGENCY s.r.o., registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 416503, ID: 22432019, with its registered office at Kurzova 2222/16, Stodůlky, 155 00 Prague 13, Czech Republic (the "Seller" or "Provider"), and the customer (the "Buyer" or "Customer") regarding the purchase of digital content via [www.tomasizvolt.com].

1.2. By placing an order, the Buyer confirms that they have read, understood, and agreed to these Terms in the version effective at the time of the order.

1.3. These Terms are governed primarily by Act No. 89/2012 Sb., the Civil Code of the Czech Republic, and relevant consumer protection regulations.

1.4. These Terms and Conditions have been prepared in accordance with:

  • Act No. 40/1964 Coll., the Civil Code, as amended,
  • Act No. 513/1991 Coll., the Commercial Code, as amended,
  • Act No. 108/2024 Coll. on Consumer Protection, as amended,
  • Act No. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on State Control of the Internal Market in Matters of Consumer Protection, and on amendments to certain acts, as amended by Act No. 284/2002 Coll., as amended,
  • Act No. 452/2021 Coll. on Electronic Communications, as amended,
  • Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended, and other relevant legal regulations.

 

2. Seller Identification Details

Business name: PRETTY AGENCY s.r.o.

Registered in: C 416503/MSPH Municipal Court in Prague

Registered office (address): Kurzova 2222/16, Stodůlky (Prague 13), 155 00 Prague

Company ID No. (IČO): 22432019

E-mail: info@tomasizvolt.com

Website: www.tomasizvolt.com

 

3. Subject Matter and Nature of Digital Products

3.1. The subject of sale consists exclusively of digital products, such as:

  • electronic books (PDF, ePub, and other formats),
  • online courses (in the form of videos, text modules, workbooks),
  • webinars, training recordings, templates, checklists, and other electronic content.

3.2. The products are provided without a physical medium (e.g. CD/DVD) – delivery takes place electronically:

  • in the form of a download link,
  • by access to an online members’ area,
  • by email containing files or access credentials.

3.3. The ordering party is a person who has concluded a contract with the merchant, the subject of which is the delivery of digital content or a digital service under the agreed terms, either as a consumer or as a business entity.

3.4. A consumer is a natural person who, in connection with a consumer contract, obligations arising therefrom, or a commercial practice, does not act within the scope of their business activity or profession.

A business entity is:

  • a person registered in the Commercial Register,
  • a person conducting business on the basis of a trade license,
  • a person conducting business on the basis of an authorization other than a trade license under special regulations,
  • a natural person carrying out agricultural production and registered in the relevant register under a special regulation.

3.5. Digital performance means digital content and a digital service.

3.6. Digital content means data created and supplied in digital form. For the purposes of these Terms and Conditions, digital content means all content in digital form offered by the merchant through this online store, in particular online courses according to the current offer. Digital content also includes webinars or webinar recordings.

3.7. A digital service is a service that allows the ordering party to create, process, or store data in digital form, or to access such data, or that enables the sharing of or any interaction with data in digital form that are uploaded or created by users of the service.

3.8. A contract for digital performance means any contract under which the merchant delivers or undertakes to deliver digital performance and the ordering party pays or undertakes to pay the price, including a digitally expressed value, or provides or undertakes to provide the merchant with their personal data, even if the digital performance is developed according to the ordering party’s specifications.

3.9. The online store is the website located at www.tomasizvolt.com, through which the contracting parties may conclude a contract.

3.10. A webinar is digital video content with the possibility of chatting/commenting on the digital content, which starts at a predetermined time for which the consumer registers. However, the merchant reserves the right to play a completed video recording together with the chat/comment history from previous broadcasts if they are unable to ensure a live transmission at the specified time.

 

4. Order and Conclusion of Contract

4.1. An order may be placed via the order form on the website.

4.2. Upon submission of the order and payment of the purchase price, a distance purchase contract is concluded.

4.3. The Seller reserves the right to reject an order if it discovers an error in the price, a technical problem, or other serious reasons, in which case the payment will be refunded.

 

5. Price and Payment Terms

5.1. Prices are displayed in USD (for the US market) or EUR/CZK (for the EU market). Listed prices are final. If the Seller is a VAT payer, the stated prices include VAT.

5.2. Payment may be made in the following ways:

  • online card payment via a payment gateways (e.g., Stripe, PayPal, Braintree),
  • bank transfer,
  • other options according to the current offer on the website.

5.3. The Buyer undertakes to pay the full price before the product is delivered.

 

6. Delivery of the Digital Product

6.1. Delivery takes place exclusively electronically after the payment has been credited.

6.2. Delivery may take one of the following forms:

  • automatic redirection to a page with the file,
  • sending an email with a download link,
  • creation of access to a restricted members’ area.

6.3. The Buyer is obliged to ensure access to the internet and a device capable of opening and using the purchased product.

 

7. Right of Withdrawal and Refund Policy

7.1. Waiver of Right: In accordance with EU Directive 2011/83/EU and Section 1837(l) of the Czech Civil Code, the Buyer explicitly agrees that the delivery of digital content begins immediately upon purchase, thereby waiving the standard 14-day right of withdrawal.

7.2. Performance Guarantee: Notwithstanding Section 6.1, the Provider offers a specific Money-Back Guarantee. The conditions, eligibility criteria, and required proof for this guarantee are defined in a separate Money-Back Guarantee Policy available on this website.

7.3. Conflict of Terms: In the event of any conflict between these General Terms and the specific Money-Back Guarantee Policy, the conditions of the Guarantee Policy shall prevail regarding refund requests.

7.4. Finality: Outside of the specific conditions met under the Money-Back Guarantee, all sales of digital products are final and non-refundable.

 

8. Right to Withdraw from the Contract

8.1. According to Section 7(6)(l) of Act No. 102/2014 Coll., the Buyer does not have the right to withdraw from the contract if:

  • the product was delivered before the expiry of the 14-day period,
  • the Buyer gave explicit consent to the delivery of the product before the expiry of the period,
  • the Buyer was informed that by doing so they lose the right to withdraw from the contract.

8.2. When making a purchase, the Buyer must tick their consent to the loss of this right, in the form of a checkbox.

8.3. If these conditions were not met, the Buyer is generally entitled to withdraw from the contract within 14 days without stating a reason.

 

9. Complaints Procedure

9.1. In the event of a technical problem with downloading or content malfunction, the Buyer has the right to submit a complaint by e-mail to: info@tomasizvolt.com.

9.2. The complaint must contain:

  • the order number or invoice number,
  • a description of the error,
  • where applicable, a screenshot of the problem.

9.3. The Seller shall settle the complaint no later than within 30 days from the date of its delivery.

9.4. Digital products cannot be complained about due to non-use, change of mind, or mismatch with expectations.

 

10. Copyright and Use of Content

10.1. All digital products are the intellectual property of the Seller or its authors and are protected by Act No. 185/2015 Coll. (Copyright Act).

10.2. The Buyer obtains a personal, non-transferable, non-exclusive license to use the product exclusively for their own purposes.

10.3. It is prohibited to:

  • share, sell, copy, or otherwise distribute the content,
  • publish or make it available to third parties (e.g. upload to ulož.to, YouTube, Google Drive),
  • use the content for commercial purposes without the author’s consent.

 

11. Personal Data Protection

11.1. The Seller processes the Buyer’s personal data in accordance with the GDPR Regulation and Act No. 18/2018 Coll. on Personal Data Protection.

11.2. The data are processed for the purposes of:

  • processing the order,
  • invoicing,
  • delivering the product,
  • sending informational emails, if the Buyer has given consent.

11.3. Detailed information is provided in the Privacy Policy document available on the website.

11.4. Customer reviews

The merchant publishes ratings by ordering parties (reviews) on the online store and, where appropriate, in other suitable places. Not all reviews are verified.

 

12. Governing Law and Jurisdiction

12.1. Choice of Law: These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the Czech Republic.

12.2. Exclusive Jurisdiction: Any legal action shall be brought exclusively in the competent courts of the Czech Republic. By using this website, the User waives any objection to such jurisdiction or venue.

 

13. Cookies

13.1. The website uses cookies to ensure basic functionality and for marketing purposes.

13.2. The visitor has the option to manage cookie settings and grant or withdraw consent in accordance with applicable legislation.

 

14. Final Provisions

14.1. These Terms and Conditions are valid from 06 April 2026. The Seller reserves the right to change them at any time, while the updated version will be published on the website.

14.2. Relations not governed by these Terms and Conditions shall be governed by the laws of the Slovak Republic.

14.3. If any provision of these GTC becomes invalid, the remaining provisions shall remain in force.

These Terms and Conditions enter into force on 06 April2026.